Accredited CSIRT · 24/7/365 response Under attack? +52 55 8954 1954ES

24/7/365 incident response

Under attack?

Call now. Our accredited CSIRT starts containment immediately.

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Also: +52 55 8954 1955

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While we reach you

What to do in the first minutes.

  • Do not power off affected devicesShutting them down can erase evidence held in memory.
  • Isolate them from the networkUnplug the cable or disconnect Wi-Fi on compromised devices.
  • Use an alternate communication channelThe attacker may be reading your internal email.
  • Do not pay or negotiate a ransomTalk to our team first.
  • Write down what you observedWhat you saw, on which devices and at what time.

What happens next

How we support you.

Triage

We assess scope and severity.

Containment

We stop the attack from spreading.

Forensics

We preserve evidence and identify the attack vector.

Recovery

We restore operations and close the gap.

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Report an incident

If it is urgent, call the emergency line. This form is for written reports.

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